Terms of Service

Effective September 22, 2026 · Eden Platforms LLC, an Arizona limited liability company ("Eden," "we," "us") · hello@edenplatforms.io

1. What These Terms Cover

These Terms of Service (“Terms”) govern access to and use of Eden Elevate, our white-label clinic-website, booking, and retail platform, by the business customers who subscribe to it (“Clinics,” “you”). A Clinic is typically a medical-aesthetics practice operating a branded clinic website on our platform, with optional booking integration, a retail shop, and a treatment library.

Your patients and shop customers are your customers, not ours. They interact with your clinic site under terms you present to them; these Terms govern the relationship between Eden and you. You are responsible for maintaining appropriate terms and policies for your own patients and customers.

By creating an account, starting a subscription, or using the platform, you agree to these Terms on behalf of your business and warrant that you have authority to do so.

2. The Service

Eden Elevate provides, depending on your subscription: a branded clinic website on your own custom domain; treatment pages sourced from the Eden treatment library or authored by you; patient photograph gallery with consent tracking; testimonials and reviews; a callback-request form; Book buttons that link out to your own booking system (Eden does not take bookings itself); a retail shop with cart, coupons, shipping or in-clinic collection, and Stripe-hosted checkout; orders inbox with fulfilment status; team admin seats; and related features as described at the time of purchase.

We may improve, modify, or discontinue features over time. We will not materially reduce the core functionality of your paid tier during a period you have already paid for.

3. Accounts, Seats, and Security

You are responsible for your account credentials, for the actions of team members you invite (“seats”), and for maintaining accurate account information. Seat limits are enforced by the platform. Team members you invite act on your behalf; you are responsible for their use of the platform. We offer two-factor authentication and strongly recommend enabling it.

4. Subscriptions, Billing, and Refunds

  • Plan and pricing. The current price is stated at purchase. Subscriptions are billed monthly or annually in advance through Stripe.
  • Additional locations. Each additional physical location beyond the first is billed as a monthly add-on at the rate stated on the pricing page.
  • Renewals and cancellation. Subscriptions renew automatically until canceled. You may cancel at any time; cancellation takes effect at the end of the current billing period, and partial-period refunds are not given.
  • 30-day money-back guarantee. If you are not satisfied with Eden Elevate, you may request a full refund of your subscription fee within 30 days of your initial sign-up. Contact us at hello@edenplatforms.io. This guarantee applies to the subscription fee only.
  • Failed payments. If payment fails, we may retry and notify you. Continued failure may result in suspension or cancellation of your subscription.
  • Price changes apply from your next renewal with at least 30 days’ notice.

5. Shop Payments. You Are the Merchant

Retail-shop purchases on your clinic site are processed through your own Stripe account via Stripe Connect. You are the merchant of record for every shop sale. This means:

  • Payments settle straight to your Stripe account through Stripe Connect. Eden applies a platform fee to each shop order (itemized on the order record).
  • You are responsible for shop refunds, chargebacks, disputes, sales tax and VAT collection and remittance where required, and receipts to your customers.
  • You are responsible for the accuracy of product descriptions, prices, stock levels, shipping charges, and the safety and legality of everything you sell.
  • Your use of Stripe is governed by Stripe's own terms, which you must accept and maintain.

Eden provides refund tooling inside the dashboard as a convenience; the refund decision and liability are yours.

6. Bookings and External Systems

Eden Elevate does not take bookings. Every “Book” button on your clinic site opens your own booking system (Jane, Fresha, Zenoti, Boulevard, or any other system you link to) in that system’s pages; the patient leaves your Eden site to book. That booking flow, and any data collected there, is entirely outside Eden and governed by that provider’s own terms and your relationship with them. Eden is not a party to your booking-provider contract and is not responsible for its uptime, accuracy, or data handling.

Eden records only an anonymous count of clicks on Book buttons so you can see whether your site is generating bookings. Eden Elevate does not create appointment records or clinical records.

7. Your Content and Your Responsibilities

You own your content: treatments, gallery photographs, testimonials, product listings, branding, and any other material you upload (“Clinic Content”). You grant Eden a limited license to host, process, transmit, and display Clinic Content solely to operate the service for you.

You warrant that:

  • You have all rights needed to your Clinic Content;
  • Every treatment, product, and marketing claim complies with the laws, professional regulations, and advertising rules that apply to your practice in the jurisdictions where you operate and where your patients live (including any federal, state, or licensing-board restrictions on medical-aesthetics marketing);
  • Your content is accurate and does not present a danger to patients or shop customers when relied upon;
  • Prices, stock levels, shipping times, and product safety information you publish are accurate.

Eden does not review, verify, or endorse the clinical accuracy or regulatory compliance of any Clinic’s treatment descriptions, marketing claims, or product listings.

You are also responsible for content submitted by your team members, patients, customers, or other users through your Clinic site, including testimonials, reviews, inquiries, and uploaded material (together with Clinic Content, “User Content”). User Content must not be unlawful, infringing, defamatory, deceptive, invasive of privacy, or otherwise harmful. We may remove or restrict User Content where reasonably necessary to protect the service, users, or third parties, or to comply with law; we are not obligated to review it before publication. Copyright complaints and counter-notices follow our Copyright & DMCA Policy, including the designated agent and repeat-infringer rule.

8. Patient Photograph Warranties

Photographs uploaded to your clinic gallery are identifiable images of real people. By publishing a photograph you warrant that you hold written consent from the pictured patient to publish that image on your public website, that the consent has not been withdrawn, and that you can produce the consent record on request. Eden’s in-product controls (consent checkbox, consent-record location field, and consent audit trail) exist to help you demonstrate this basis; they do not substitute for holding the consent itself.

A patient may withdraw consent at any time. On withdrawal you must untick consent in the dashboard immediately, which removes the image from your live site; Eden will hard-delete the image after the platform retention window (see the Privacy Policy).

You are responsible for any claim arising from a photograph published without valid consent.

9. Acceptable Use

You may not use the platform to: break the law; infringe others’ rights; upload malicious code; harass or abuse anyone; sell treatments or products you are not qualified or licensed to provide where such qualification is legally required; make medical claims your jurisdiction prohibits; publish patient photographs without consent; or attempt to breach, probe, or overload the platform’s security or infrastructure. We may suspend or terminate accounts for material violations.

10. Content Reporting and Copyright

To report allegedly unlawful or infringing User Content, email hello@edenplatforms.io with the URL or other location, a description of the concern, and your contact details. Repeat or serious violations may result in suspension or termination. This reporting process does not replace any statutory notice process that may apply.

11. Eden Treatment Library

The Eden treatment library is a curated set of starter treatment pages Eden authors and maintains. When you import a treatment, a copy is cloned into your own services table and becomes yours to edit: pricing, description, imagery, availability. Eden does not update your imported copy after you take it; changes we make to the library apply to future imports only.

You are responsible for adjusting imported content so it accurately describes what your Clinic actually offers, and for making sure claims meet the rules that apply where you operate.

12. Cancellation Lifecycle (Grace Period and Photograph Purge)

If your subscription ends, your public clinic site enters a 30-day grace period. During that window your site is reachable and your dashboard remains available in read-only mode. Re-subscribing inside the window restores normal operation with no data loss.

After the 30-day grace period the public site is unpublished and orders and forms stop accepting new submissions. You may request an export of your data (orders, customers, treatments, testimonials, gallery consent audit) for up to 30 more days.

Patient photographs are treated specifically. At the end of the grace period, photographs are moved to archived storage and permanently deleted 12 months later, regardless of whether you resubscribe. This is a deliberate limit on the long-term exposure of identifiable patient imagery. A Clinic that returns after archival can re-upload and re-confirm consent for any images it wants to publish again.

You agree that we may notify shop customers with open orders of the closing date when your subscription ends, so pending orders can be resolved.

13. Eden's Intellectual Property

The platform, its software, design, the Eden treatment library, and everything that isn’t your Clinic Content, belongs to Eden Platforms LLC. Your subscription grants use, not ownership. You may not copy, resell, reverse-engineer, or build a competing service from the platform.

14. Data on Termination

If your subscription ends, you may request an export of your Clinic Content, customer records, and orders history within 30 days of the end of the grace period. Photographs specifically are on the 12-month archive-then-purge schedule described in Section 11.

15. Data Processing Addendum

Where we process personal information about your patients, customers, or site visitors on your behalf in providing Eden Elevate, we do so as your service provider (or processor under GDPR/UK GDPR where those laws apply). Our Data Processing Addendum forms part of these Terms and applies automatically to every subscription. It sets out our service-provider commitments under the CCPA, our security measures, our subprocessor list, our breach-notification timing, and how personal information is deleted or returned when a subscription ends. If the Addendum conflicts with these Terms on the processing of personal information, the Addendum controls.

16. Disclaimers

The service is provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation. To the maximum extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

17. Limitation of Liability

To the maximum extent permitted by law: Eden’s total liability arising out of these Terms or the service is capped at the subscription fees you paid to Eden in the 12 months before the claim; and Eden is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data.

18. Indemnification

You will defend and indemnify Eden against third-party claims arising from your Clinic Content, your treatments or products, your patient photographs and consent basis, your patient and customer relationships and sales, or your violation of law or these Terms.

19. Changes to These Terms

We may update these Terms with at least 30 days’ notice for material changes (email to your account address). Continued use after the effective date constitutes acceptance.

20. Governing Law, Arbitration, and Class-Action Waiver

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the service will be resolved by binding individual arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association under its applicable Commercial Arbitration Rules, with one neutral arbitrator. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek temporary or preliminary injunctive relief in court to protect intellectual-property or security rights.

You and Eden may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, private-attorney-general, or representative action. You may opt out of arbitration and this class-action waiver by emailing hello@edenplatforms.io from the account email within 30 days after first accepting these Terms, with the subject line “Arbitration Opt-Out” and your Clinic name. This section survives termination of these Terms.

21. Contact

Eden Platforms LLC, hello@edenplatforms.io